Privacy Policy
At WPVite, protecting your privacy is fundamental to our business. This policy explains how we handle your personal data.
Data Protection
Your personal data is protected with enterprise-grade security measures and encryption.
Transparency
We clearly explain what data we collect, why we collect it, and how we use it.
Your Control
You have full control over your data with easy access, correction, and deletion options.
1Introduction
Welcome to WPVite ("we," "our," or "us"). WPVite is a WordPress website creation and hosting platform operated by WPVite Technologies, a company registered in India with its principal place of business in Hyderabad, Telangana.
This Privacy Policy describes how we collect, use, process, and protect your personal data when you use our website (wpvite.com), services, and applications (collectively, the "Services"). This policy is designed to comply with India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable privacy laws.
By using our Services, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
2Definitions
3Information We Collect
Account Information
- Full name (first name and last name)
- Email address (verified via OTP)
- Mobile phone number with country code (verified via OTP)
- Password (stored in encrypted/hashed format)
- Country of residence
Site & Service Data
- ViteURL (your chosen site subdomain)
- WordPress site content you create and upload
- Custom domain names you connect
- Template preferences and customizations
- Plugin and theme configurations
- Backup data and restore points
Payment Information
- Billing name and address
- GST identification number (if applicable)
- Payment method details (processed securely by payment gateways)
- Transaction history and invoices
- Subscription plan and billing cycle preferences
Note: We do not store complete credit/debit card numbers. Payment processing is handled by PCI-DSS compliant payment gateways.
Technical & Usage Data
- IP address and approximate geographic location
- Browser type, version, and language preferences
- Device type, operating system, and screen resolution
- Pages visited, features used, and time spent on our platform
- Referring website or source
- Error logs and performance data
4Purpose of Data Collection
We collect and process your personal data only for specific, lawful purposes:
To create, host, and manage your WordPress websites
To authenticate your identity and manage your account
To process subscriptions, payments, and generate invoices
To send service updates, security alerts, and support responses
To detect fraud, prevent abuse, and protect our infrastructure
To analyze usage patterns and improve our Services
To comply with applicable laws, regulations, and legal processes
To send promotional content (only with your explicit consent)
5Legal Basis for Processing
Under the DPDP Act 2023 and applicable laws, we process your personal data based on:
6Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
We may share your data with:
Service Providers
Trusted third-party vendors who assist us in operating our platform (cloud hosting, payment processing, email delivery, analytics). All providers are bound by data processing agreements.
Examples: AWS, Cloudflare, Razorpay/Stripe, Brevo/Mailgun
Legal Requirements
When required by law, court order, or government authority in India or other applicable jurisdictions.
Examples: Tax authorities, law enforcement agencies, regulatory bodies
Business Transfers
In connection with a merger, acquisition, or sale of assets, your data may be transferred. You will be notified of any such change.
Examples: Corporate restructuring, acquisition scenarios
With Your Consent
When you explicitly authorize us to share your information with specific third parties.
Examples: Integration with third-party services you enable
7Data Security
We implement robust technical and organizational security measures to protect your personal data:
All data transmitted via HTTPS/TLS. Sensitive data encrypted at rest using AES-256.
Role-based access controls, multi-factor authentication for admin access.
Hosted on enterprise-grade cloud infrastructure with SOC 2 compliance.
Automated daily backups with secure off-site storage.
24/7 security monitoring, intrusion detection, and vulnerability scanning.
Documented incident response procedures and breach notification protocols.
Important: While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
8Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
9Your Rights (Under DPDP Act 2023)
As a Data Principal under Indian law, you have the following rights:
Request a summary of your personal data and how it is being processed
Request correction or updating of inaccurate or incomplete personal data
Request deletion of your personal data (subject to legal retention requirements)
Withdraw consent for processing at any time (may affect service availability)
Lodge complaints about data processing with our Grievance Officer
Nominate another individual to exercise your rights in case of death or incapacity
How to Exercise Your Rights: You can exercise these rights by contacting our Grievance Officer at [email protected] or through your account settings in the Dashboard. We will respond within 30 days.
10Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Required for basic functionality (authentication, security, preferences)
Help us understand how you use our Services (page views, features used)
Remember your preferences and settings
Used to deliver relevant advertisements (only with consent)
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.
11International Data Transfers
Your personal data may be transferred to and processed in countries outside India, including locations where our cloud infrastructure and service providers operate (such as AWS data centers).
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses with service providers
- Data processing agreements ensuring equivalent protection
- Compliance with the DPDP Act requirements for cross-border transfers
- Transfer only to countries/organizations with adequate data protection levels
12Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [email protected]. We will take steps to delete such information from our systems.
13Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:
- We will update the "Last Updated" date at the top of this policy
- We will notify you via email (for registered users) at least 7 days before changes take effect
- We will display a prominent notice on our website
- Material changes will be highlighted for your review
Your continued use of our Services after the effective date of the updated policy constitutes your acceptance of the changes.
14Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, we have appointed a Grievance Officer to address your concerns regarding data processing:
Response Time: We will acknowledge your grievance within 24 hours and provide a resolution within 30 days of receipt.
15Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Hyderabad, Telangana 500081
India
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